Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by Survival Gear Planet Ltd.

If the item(s) is defective, Survival Gear Planet Ltd. will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit. Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to Survival Gear Planet Ltd.

If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.

Food and water products cannot be returned to be re-sold according to law, therefore refunds for food and water products will not be issued.

For orders returned for any reason other than defective merchandise, the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.

Any order that is canceled before it ships out will have an 8% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.